Last Updated: 27/08/24
Welcome to the Sasha-Lily’s Pantry Limited website. These Terms and Conditions govern your use of our website, services, and the purchase of our products. By using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.
1. General Information
Company Name: Sasha-Lily’s Pantry Limited
Company Registration Number: 15793372
Registered Address: 18 Katherine Close, Addlestone, KT151NX
Contact Email: hello@slpantry.co.uk
Phone Number: 07340 228867
2. Products
Sasha-Lily’s Pantry Limited offers home-baked cakes, desserts, and savoury items available for order through our website. Certain products may include personalised options.
All products are made to order. Images of products on our website are for illustrative purposes only. Actual products may vary slightly from these images.
3. Ordering
Order Process: Orders can be placed via our website. Once an order is placed, you will receive a confirmation email. This email does not signify acceptance of your order; it only acknowledges receipt. We reserve the right to accept or reject any order for any reason.
Personalised Items: For personalised products, it is the customer’s responsibility to ensure all details are correct at the time of ordering. Once personalised orders are confirmed, they cannot be amended or cancelled.
Payment: Payment must be made in full at the time of placing the order. We accept payments through most major credit or debit cards, PayPal and direct bank transfer.
4. Pricing
All prices listed on the website are in GBP (£) and include VAT, where applicable.
We reserve the right to change our prices at any time. However, price changes will not affect orders that have already been confirmed.
5. Delivery and Collection
Delivery: We offer delivery by mail or courier for selected items within the UK only. Delivery charges are calculated at checkout based on the delivery address and selected items.
Collection: Some products are only available for collection. Collection details will be provided at the time of ordering.
Delivery Times: We aim to deliver your order within the estimated delivery timeframe provided at the time of order. However, delivery times are not guaranteed and may be affected by factors outside our control.
Risk of Loss: The risk of loss or damage to products passes to you upon delivery. If items are damaged in transit, please contact us within 24 hours of receipt.
6. Cancellation and Returns
Cancellation: Orders for non-personalised items can be cancelled up to 12 hours before the scheduled dispatch or collection. Personalised items and special orders cannot be cancelled once the order is confirmed.
Returns: Due to the perishable nature of our products, we do not accept returns. If there is an issue with your order, please contact us within 24 hours of receipt to discuss a resolution.
7. Allergies and Dietary Requirements
Our products may contain or come into contact with allergens such as nuts, dairy, gluten, and eggs. It is your responsibility to inform us of any dietary requirements or allergies at the time of ordering.
We take all reasonable precautions to avoid cross-contamination but cannot guarantee a completely allergen-free environment.
8. Liability
To the fullest extent permitted by law, Sasha-Lily’s Pantry Limited shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website, services, or products.
Our total liability to you in respect of any losses arising under or in connection with these Terms and Conditions, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you for the products in question.
9. Intellectual Property
All content, designs, trademarks, and logos on our website are the property of Sasha-Lily’s Pantry Limited. You may not use, reproduce, or distribute any content without our prior written consent.
10. Privacy and Data Protection
We are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for details on how we collect, use, and store your data.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page and will take effect immediately upon posting.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: hello@slpantry.co.uk
Thank you for choosing Sasha-Lily’s Pantry Limited!